We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
7.1 Types of Cookies We Use
Essential Cookies:
- Required for basic site functionality
- Enable account login and authentication
- Maintain session information
- Remember your preferences and settings
- Cannot be disabled without affecting site functionality
Performance Cookies:
- Help us understand how you use our service
- Collect anonymous usage statistics
- Identify popular content and features
- Monitor site performance and errors
- Allow us to improve our service based on user behavior
Functionality Cookies:
- Remember your choices and preferences
- Personalize your gaming experience
- Enable social media features
- Provide customized content recommendations
- Maintain your game progress and settings
Advertising Cookies:
- Deliver relevant advertisements
- Measure advertising campaign effectiveness
- Prevent showing the same ads repeatedly
- Enable social media advertising features
- Support affiliate and referral tracking
7.2 Third-Party Cookies
We may allow trusted partners to place cookies on our service:
Analytics Providers:
- Google Analytics (privacy policy: policies.google.com/privacy)
- Adobe Analytics (privacy policy: adobe.com/privacy/policy)
- Custom analytics solutions with privacy protections
Social Media Platforms:
- Facebook/Meta (privacy policy: facebook.com/privacy/policy)
- Twitter (privacy policy: twitter.com/privacy)
- YouTube (privacy policy: policies.google.com/privacy)
Advertising Networks:
- Google Ads (privacy policy: policies.google.com/privacy)
- Facebook Ads (privacy policy: facebook.com/privacy/policy)
- Other approved advertising partners with privacy commitments
7.3 Managing Cookies
Browser Settings:
- Most browsers allow you to control cookies through settings
- You can block, delete, or limit cookies as preferred
- Consult your browser's help section for specific instructions
- Note that disabling cookies may affect site functionality
Our Cookie Preferences:
- Access cookie settings through your account dashboard
- Choose which types of cookies to accept or reject
- Update your preferences at any time
- Receive notifications when our cookie practices change
Opt-Out Tools:
- Use industry opt-out tools like optout.aboutads.info
- Install browser extensions that block tracking
- Enable "Do Not Track" signals in your browser
- Clear cookies regularly through browser settings
7.4 Mobile App Tracking
Mobile Identifiers:
- We may collect mobile advertising IDs (IDFA, Android ID)
- These help personalize your app experience
- You can limit ad tracking through device settings
- Reset your advertising ID when desired
App Analytics:
- Track app usage and performance
- Monitor crash reports and errors
- Analyze user engagement and retention
- Improve app functionality and features
Third-Party Links and Services
SparkleWinPlaza may contain links to third-party websites, apps, or services that are not controlled by us.
8.1 Third-Party Websites
External Links:
- We may link to news sites, social media platforms, or partner sites
- These sites have their own privacy policies and practices
- We are not responsible for their content or data handling
- Review their privacy policies before sharing information
Social Media Integration:
- Features may allow sharing content on social platforms
- Your social media activity is governed by those platforms' policies
- We may receive limited information when you use social features
- You control what information is shared through your social media settings
8.2 Third-Party Games and Content
Game Providers:
- Some games are developed by third-party partners like Play'n GO
- These developers may collect limited technical information
- All partners must comply with our privacy standards
- Game-specific privacy practices are disclosed within each game
Advertising Partners:
- Third-party ads may appear in our service
- Advertisers may collect information about your interactions
- We require all advertising partners to follow privacy best practices
- You can opt out of personalized advertising through device settings
8.3 Our Recommendations
Protecting Your Privacy:
- Read privacy policies before using third-party services
- Adjust your privacy settings on social media platforms
- Be cautious about sharing personal information externally
- Contact us if you have concerns about third-party practices
International Data Transfers
SparkleWinPlaza operates globally, and your information may be processed in countries other than where you live.
9.1 Data Transfer Practices
Primary Data Centers:
- Our main servers are located in the United States
- We use reputable cloud providers with global infrastructure
- All data transfers use encrypted connections
- We maintain consistent security standards across all locations
International Operations:
- Customer support may be provided from multiple locations
- Analytics and performance monitoring occur in various regions
- Marketing and advertising services operate internationally
- Business operations span multiple jurisdictions
9.2 Legal Protections
Compliance Frameworks:
- We comply with applicable international data protection laws
- Standard Contractual Clauses govern transfers where required
- Privacy Shield successor frameworks guide US-EU transfers
- Regular audits ensure ongoing compliance
User Rights:
- Your privacy rights apply regardless of where data is processed
- We maintain the same privacy standards globally
- Local laws may provide additional protections
- Contact us with questions about international transfers
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
10.1 Retention Periods
Account Information:
- Active accounts: Retained while account remains active
- Inactive accounts: Retained for 3 years after last login
- Closed accounts: Most data deleted within 90 days
- Legal holds: Retained longer if required by law
Transaction Records:
- Financial transactions: 7 years (tax and regulatory requirements)
- Virtual currency activities: 5 years
- Payment method information: Deleted after 1 year of inactivity
- Dispute records: Retained until resolution plus 3 years
Communications:
- Customer support: 3 years from last interaction
- Marketing communications: Until you unsubscribe
- Legal notices: 7 years (regulatory requirements)
- Community posts: May be retained indefinitely
Technical Data:
- Usage analytics: Aggregated data retained indefinitely
- Individual usage: 2 years from collection
- Error logs: 1 year from occurrence
- Security logs: 3 years (security and fraud prevention)
10.2 Data Deletion
Automatic Deletion:
- Expired data is automatically purged from our systems
- Regular cleanup processes remove unnecessary information
- Backup systems are updated to reflect deletions
- Third-party providers are notified of deletion requirements
Manual Deletion Requests:
- Account closure requests processed within 90 days
- Specific data deletion requests handled within 30 days
- Verification required for security and fraud prevention
- Some data may be retained for legal compliance
Children's Privacy
SparkleWinPlaza is not intended for children under 21 years of age, and we do not knowingly collect personal information from minors.
11.1 Age Requirements
Minimum Age:
- Users must be at least 21 years old
- Age verification required during registration
- Additional verification may be requested
- Accounts for underage users are immediately suspended
Age Verification:
- Birth date required during registration
- Third-party age verification services used when necessary
- Government-issued ID may be required
- Ongoing monitoring for underage account creation
11.2 Protecting Minors
If We Discover Underage Users:
- Accounts are immediately suspended or terminated
- Personal information is promptly deleted
- Parents or guardians are contacted when possible
- Additional security measures are implemented
Parental Controls:
- We support parental control software and services
- Parents can request information about their child's activities
- Family-friendly features are built into our platform
- Educational resources about online safety are provided
Reporting Underage Users:
- Contact us immediately if you discover underage users
- Use our reporting tools to flag suspicious accounts
- We investigate all reports promptly and thoroughly
- Community members help keep our platform age-appropriate
California Privacy Rights
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and other state laws.
12.1 California Consumer Privacy Act (CCPA)
Right to Know:
- Request information about personal data collected
- Learn about data sharing and sales practices
- Understand business purposes for data collection
- Receive specific details about data categories
Right to Delete:
- Request deletion of personal information
- Exceptions apply for legal compliance and security
- Verification required to prevent fraud
- Third parties notified of deletion requests
Right to Non-Discrimination:
- No different treatment for exercising privacy rights
- Same service quality regardless of requests
- No penalties for opting out of data sales
- Equal access to promotions and features
12.2 California Residents Under 18
Additional Protections:
- Special deletion rights for minors' posted content
- Enhanced privacy controls for underage users
- Parental notification requirements
- Stricter data collection limitations
12.3 Exercising California Rights
How to Submit Requests:
- Online form: Available in your account settings
- Email: california-privacy@sparklewinplaza.com
- Phone: 1-800-SPARKLE, option 3
- Mail: California Privacy Rights, SparkleWin Entertainment LLC
Verification Process:
- Identity verification required for all requests
- Account information used to confirm identity
- Additional verification for sensitive requests
- Authorized agents must provide documentation
Response Timeline:
- Acknowledgment within 10 days
- Response within 45 days (may extend to 90 days)
- Free service for up to two requests per year
- Reasonable fees for excessive requests
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
13.1 How We Notify You
Notice Methods:
- Email notification to your registered email address
- Prominent notice on our website homepage
- In-app notification when you log in
- Update to the "Last Updated" date at the top of this policy
Advance Notice:
- 30 days' notice for material changes affecting your rights
- 7 days' notice for minor clarifications or updates
- Immediate notice for emergency security-related changes
- Option to review changes before they take effect
13.2 Types of Changes
Material Changes:
- New types of personal information collected
- Changes to how we use your information
- New third parties who receive your information
- Significant changes to your rights or choices
Minor Changes:
- Clarifications to existing practices
- Updates to contact information
- Technical corrections or formatting
- Links to additional resources
13.3 Your Choices
After Policy Updates:
- Continue using the service to accept changes
- Contact us with questions or concerns
- Exercise your rights under the updated policy
- Close your account if you disagree with changes
Staying Informed:
- Check this page periodically for updates
- Subscribe to our privacy newsletter for important updates
- Follow our official communications channels
- Contact our privacy team with specific questions
Contact Information
We're here to help with any questions or concerns about your privacy and our data practices.
14.1 Privacy Team
Privacy Officer
SparkleWin Entertainment LLC
123 Casino Boulevard
Las Vegas, NV 89101
United States
Email: privacy@sparklewinplaza.com
Phone: 1-800-SPARKLE (1-800-772-7553), Option 2
Response Time: Within 48 hours for privacy inquiries
14.2 Specific Privacy Requests
Data Subject Rights:
- Email: rights@sparklewinplaza.com
- Subject Line: Include "Privacy Rights Request"
- Include: Your full name, email address, and specific request
California Privacy Rights:
- Email: california-privacy@sparklewinplaza.com
- Phone: 1-800-SPARKLE, Option 3
- Online Form: Available at sparklewinplaza.com/california-privacy
Data Protection Officer (EU):
- Email: dpo@sparklewinplaza.com
- Address: DPO Services, SparkleWin Entertainment LLC
- Response: Within 72 hours for EU residents
14.3 General Customer Support
24/7 Support:
- Live Chat: Available through your account dashboard
- Email: support@sparklewinplaza.com
- Phone: 1-800-SPARKLE (1-800-772-7553)
- Social Media: @SparkleWinPlaza (Twitter, Facebook)
Business Hours:
- Privacy Team: Monday-Friday, 9 AM - 6 PM PST
- Customer Support: Available 24/7
- Management: Monday-Friday, 9 AM - 5 PM PST
14.4 What to Include in Your Privacy Inquiry
For Faster Processing:
- Your full name and email address associated with your account
- Specific privacy concern or request
- Any relevant account information or transaction IDs
- Preferred method of response
Security Note:
- Never include passwords or full payment information in emails
- We will never ask for sensitive information via unsolicited contact
- Verify our identity if contacted unexpectedly about privacy matters
This Privacy Policy is designed to be transparent and user-friendly. If any section is unclear or you have questions about our privacy practices, please don't hesitate to contact our Privacy Team. Your privacy matters to us, and we're committed to protecting your personal information while providing an exceptional gaming experience.
